Return & Refund Policy

At Elarign, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must:

• Be returned in the same condition in which you received it.
• Be unworn, unused, and unwashed.
• Have all original tags attached.
• Be returned in its original packaging.
• Include a receipt or other proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To start a return, please contact us at:

support.elarign@gmail.com

Please include your order number and the reason for your return.

If your return request is approved, we will provide you with return instructions, including where to send your item and any applicable return shipping information.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

For any questions regarding returns, please contact us at support.elarign@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at support.elarign@gmail.com. Please include your order number and, where possible, photos showing the issue.

We will review the situation and work with you to resolve it appropriately.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made products.
• Personal care or hygiene-sensitive products once opened or used.
• Gift cards.
• Items specifically marked as non-returnable or final sale.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Sale Items

Items marked as final sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Exchanges

We do not process direct exchanges.

If you would like a different size, color, or product, the fastest option is to return the eligible item according to this policy and place a new order for the item you want.

European Union – 14-Day Right of Withdrawal

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.

Returned products must generally be in the same condition in which they were received, with original tags and packaging, except where applicable law provides otherwise.

This statutory right is separate from Elarign's standard 30-day return policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support.elarign@gmail.com